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About the activities of the department

Department for processing, control and monitoring of applications of natural and legal entities (hereinafter referred to as the Department) in accordance with the order of the Ministry of Information Technologies and Communications Development of the Republic of Uzbekistan No. 390 of July 1, 2021 Muhammad

It is a constituent unit of Tashkent University of Information Technologies named after al-Khorazmi (hereinafter referred to as the Branch).

The department operates in accordance with the Constitution of the Republic of Uzbekistan, laws, decrees, decisions and orders of the President of the Republic of Uzbekistan, decisions and orders of the Cabinet of Ministers of the Republic of Uzbekistan, normative documents of the Branch and this Regulation.

The Department carries out its activities under the leadership of the Branch Director (hereinafter referred to as the Director).

Tasks and functions of the department

The following are the main tasks of the Department:

Applications of individuals and legal entities at the branch, as well as mitc.ijro.uz, cabinet.mitc.uz of the Ministry of Information Technologies and Communications Development of the Republic of Uzbekistan, as well as mitc.ijro of the Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan .uz, cabinetpm2.gov.uz, organization of work based on the established procedure with orders and assignments, appeals, as well as written and verbal appeals of physical and legal entities coming through the branch’s tuit.uz systems;

Registering the appeals of individuals and legal entities that come to the branch, ensuring that they are considered in the prescribed manner and within the specified time, taking control;

Prepare reports based on the approved analytical tables for reviewing the appeals of natural and legal entities and submit them to higher organizations in the appropriate terms;

Monitoring the timely and quality assurance of response letters sent to individuals and legal entities by departments and centers, faculties and departments of the branch, organizing and maintaining a database of incoming appeals;

Coordinating the state of work with the appeals of individuals and legal entities in the branch and demanding that the answers to each appeal be submitted to the superior organization in good quality and within the specified time;

To send the appeals through electronic systems to technical schools, academic lyceums and professional educational institutions under the jurisdiction of the branch, having studied and analyzed them with the departments of the branch;

Working with appeals of individuals and legal entities in the branch, developing proposals for improving the system of executive discipline;

To supervise the execution of decisions and orders of the President of the Republic of Uzbekistan, decisions and orders of the Cabinet of Ministers of the Republic of Uzbekistan in the branch.

Carrying out internal control and monitoring of the material and technical base of compliance with the state educational standards and other normative documents, which determine the necessary requirements for the quality of personnel training and the high level of training of learners;

Participation in the implementation of the research of methods of evaluation of the performance of professors and teachers;

Implementation and labor discipline of structural units (departments, departments, etc.) on the basis of an approved plan, and participation in conducting student questionnaires;

Presenting specific proposals to the university management to eliminate and solve existing shortcomings and problems.

The following are the main functions of the Department:

To open control cards in accordance with the prescribed procedure for applications of individuals and legal entities, executive discipline documents for branches, centers, faculties and departments of the branch;

Establishing and maintaining a database related to appeals received from individuals and legal entities and replies to them;

Organizing seminars and trainings in the branch on appeals of physical and legal entities and issues of executive discipline;

In the branch, the unified electronic system of executive discipline of the Ministry of Information Technologies and Communications Development of the Republic of Uzbekistan mitc.ijro.uz, the Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan mf.ijro.uz and the email system of the University tuit.uz control over the execution of orders and assignment letters from higher-ranking organizations, as well as letters of reference from other organizations.

 Overseeing the entry of internal orders related to the orders received and sent to the branch through the mitc.ijro.uz electronic system of the Ministry of Information Technologies and Communications Development and through the mf.ijro.uz system of the Ministry of Higher and Secondary Special Education. to go

Internal order clauses entered in the university in connection with orders and orders received and sent to the branch through the mitc.ijro.uz electronic system of the Ministry of Information Technologies and Communications Development, and the mf.ijro.uz system of the Ministry of Higher and Secondary Special Education. delivery of assignments to executors and control over their timely completion;

Responsible for applications received by the branch through the cabinetpm2.gov.uz portal of the Ministry of Higher and Secondary Special Education, cabinet.mitc.uz (virtual lobby of the Ministry), tuit.uz (branch e-mail) of the Ministry of Information Technologies and Communications Development control of delivery to executors and provision of execution;

Preparation of periodic reports on the execution of orders and orders, assignment letters, appeals received by high-ranking organizations through the mitc.ijro.uz, mf.ijro.uz, cabinetpm2.gov.uz, cabinet.mitc.uz, tuit.uz systems and to send

Submitting a proposal to the University management to take strict disciplinary measures against the managers responsible for the shortcomings identified in the control of the applications and the execution of orders and assignments;

Entering information to the University management regarding executive documents that have not been resolved in violation of the law or appeals whose review period has been violated;

If it is found that relevant information about the symptoms of crimes is stated in the appeals, it should be sent to the relevant law enforcement bodies with the signature of the Branch management, in agreement with the Jurisconsult and the Department of Combating Corruption, “Compliance Control” System;

If necessary, get acquainted with the reply letters issued by the relevant departments and centers of the branch, faculties and departments, organizations under their jurisdiction, study them, contact the applicant by phone and clarify whether the appeal is satisfied;

Unreasonably transferring the appeal to other departments for consideration or preventing it from being sent to departments or officials whose decisions or actions (inaction) are being appealed;

When anonymous appeals received by the branch, appeals submitted through representatives of individuals and legal entities without documents confirming their authority, as well as appeals that do not comply with other requirements established by the Law, are ignored or suspended, drawing up relevant conclusions and documents;

Preparing and sending documents and response letters to applicants within the scope of the department’s authority (thanks, upon completion of the review of the appeal, leaving it without consideration);

Organization and direct participation of branch director and vice-directors in receiving applicants at the university on the issues of natural and legal persons’ appeals, as well as on-site traveling meetings, involving the applicants’ responsible employees, if necessary, according to authority drawing up and formalizing minutes of receptions, meetings and receptions, conducting their control;

If, as a result of violation of his rights, freedoms and legal interests, material damage or moral damage has been caused to an individual or legal entity by branch departments and centers, faculties and departments, and educational institutions under their control, in accordance with the procedure established by law, compensation for damage or compensation for moral damage;

Preparation of a report to the Director on the department’s activities.

Rights and obligations of the department

 The department has the following rights to perform the tasks and functions assigned to it:

Making proposals to the Branch management regarding the appeals of individuals and legal entities, the activities of executive discipline and the improvement of issues in this direction;

Full use of units (blocks) where documents arriving at the branch through electronic portals are gathered;

To request documents and information related to the issues of appeals of individuals and legal entities from the heads and responsible persons of branch departments and centers, faculties and departments, educational institutions under their jurisdiction, as well as with appeals to demand explanatory letters from them in case of shortcomings and irresponsibility in work;

If necessary, to attract relevant officials and experts from the departments to consider appeals;

Based on the need of the service, to organize unscheduled and short-term study (operational monitoring) of branches, centers, faculties and departments, as well as educational institutions under their jurisdiction, in order to study the issue. attracting officials from linmas;

In the event that formalities (postmarks) are detected in the answers to letters of reference, reports on orders from branch departments and centers, faculties and departments, educational institutions under their control, they should be returned and the deadlines should not be extended.

 Duties of the department:

Compliance with the Constitution and Laws of the Republic of Uzbekistan, decisions of the Oliy Majlis of the Republic of Uzbekistan and other regulatory legal documents;

Ensuring the execution of the decrees, decisions and orders of the President of the Republic of Uzbekistan, the decisions and orders of the Cabinet of Ministers of the Republic of Uzbekistan, the orders and orders of the Ministry, other assignments and instructions, as well as the tasks and functions specified in this Regulation;

Compliance with the rules of labor protection and safety equipment and fire safety measures established in the branch;

Ensure non-disclosure of confidential, confidential information and information of a confidential nature.

Organizational structure of the department

 The number of employees of the department is determined by the head of the branch according to the complexity and size of the tasks performed by him, within the approved total number of employees.

 The department is managed by the head, who is appointed and dismissed by the director.

 Employees of the department are appointed and dismissed according to the established procedure according to the presentation of the head of the department.

 In the department: 1 chief specialist works. The chief specialist of the department performs assigned tasks under the authority of the head of the department.

The structural scheme of the branch’s department for working with applications of individuals and legal entities, control and monitoring