Head of Department

Arakulova Fatimakhan Israilovna


Chief Specialist of the Department Work with appeals of individuals and legal entities, control and monitoring – Mallabaeva Gulnoza Askaralievna

The task of the department Work with appeals of individuals and legal entities, control and monitoring:

The main tasks of the department are:

Appeals of individuals and legal entities to the branch, as well as mitc.ijro.uz, cabinet.mitc.uz of the Ministry of Information Technologies and Communications of the Republic of Uzbekistan, as well as mitc.ijro of the Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan .uz, Cabinetpm2.gov.uz , organization of work in accordance with the established procedure with orders and instructions, appeals, as well as written and oral appeals of individuals and legal entities received through a branch of the .uz system;

Registration of appeals of individuals and legal entities entering the department, ensuring their consideration in the prescribed manner and on time, taking control;

Preparing reports on the consideration of applications from individuals and legal entities according to approved analytical tables in the prescribed manner and submitting them to higher organizations in due time;

Monitor response letters sent to individuals and legal entities by departments and centers, faculties and departments of the branch, in order to ensure timeliness and quality, organize and maintain a database of incoming applications;

Coordination of the state of work with appeals of individuals and legal entities in the branch and the requirement to provide answers to each appeal to a higher organization in the proper quality and on time;

Send appeals to technical schools, academic lyceums and vocational schools administered by the branch through the relevant electronic systems, having studied and analyzed them with the branches of the branch;

Work with appeals of individuals and legal entities in the branch, development of proposals for improving the system of performing discipline;

Supervision of the execution of decisions and orders of the President of the Republic of Uzbekistan, decisions and orders of the Cabinet of Ministers of the Republic of Uzbekistan in the industry.

Implementation of internal control and monitoring of the material and technical base for compliance with state educational standards and other regulatory documents that determine the necessary requirements for the quality of training and the high level of training of students;

Participation in the study of methods for evaluating the activities of the teaching staff; Participation in the study of methods for evaluating the activities of the teaching staff;

Implementation and labor discipline of structural divisions (departments, departments, etc.) on the basis of an approved plan and participation in the conduct of student surveys;

Making specific proposals to the university management to eliminate and solve existing shortcomings and problems.

The main functions of the department are as follows:

Opening control cards in the prescribed manner at the request of individuals and legal entities, documents of executive discipline for branches, centers, faculties and branches of the branch;

Creation and maintenance of a database on appeals of individuals and legal entities and responses to them;

organization of seminars and trainings in the branch at the request of individuals and legal entities and issues of performance discipline;

The branch has a unified electronic system of executive discipline of the Ministry for the Development of Information Technologies and Communications of the Republic of Uzbekistan mitc.ijro.uz, the Ministry of Higher and Secondary Specialized Education of the Republic of Uzbekistan mf.ijro.uz and the electronic system of the University tuit.uz controls the execution of orders and letters of instruction from higher organizations, as well as letters of recommendation from other organizations.

Control over the entry of internal orders related to orders received and sent to the branch through the electronic system mitc.ijro.uz of the Ministry of Development of Information Technologies and Communications and through the system mf.ijro.uz of the Ministry of Higher and Secondary Special Education.

Internal regulations introduced at the university in connection with orders and instructions received and sent to the branch through the electronic system mitc.ijro.uz of the Ministry of Development of Information Technologies and Communications, and the system mf.ijro.uz of the Ministry performers and control over their timely implementation;

Responsible for applications received by the branch through the Cabinetpm2.gov.uz portal of the Ministry of Higher and Secondary Specialized Education, Cabinet.mitc.uz (virtual lobby of the Ministry), tuit.uz (branch email) of the Ministry of Information Technology and Communications Development Control with delivery to performers and enforcement;

Preparation of periodic reports on the execution of orders and instructions, letters of instruction, appeals received by higher organizations through mitc.ijro.uz, mf.ijro.uz, Cabinetpm2.gov.uz, Cabinet.mitc.uz, tuit. uz system and send

Making a proposal to the University management on the application of strict disciplinary measures to managers guilty of identified shortcomings in monitoring the acceptance of applications and the execution of orders and assignments;

Providing information to the University management about executive documents that are not resolved in violation of the law, or appeals, the deadline for consideration of which is violated;

If it is established that the appeals contain relevant information about the signs of crimes, they must be sent to the appropriate law enforcement agencies signed by the management of the Branch, in agreement with the Legal Counsel and the Anti-Corruption Department, “Compliance Control System;

If necessary, he gets acquainted with the response letters issued to the appeals by the relevant departments and centers, faculties and branches of the branch, studies them, contacts the applicant by phone and clarifies the issue of satisfying the appeal;

Unreasonable transfer of the appeal for consideration to other departments or obstruction of its sending to departments or officials whose decisions or actions (inaction) are being appealed;

In case of disregard or suspension of anonymous applications received by the branch, applications submitted through representatives of individuals and legal entities without documents confirming their authority, as well as applications that do not meet other requirements established by the Law, drawing up relevant conclusions and documents;

Preparation and sending of documents and response letters to applicants within the competence of the department (thanks, after consideration of the appeal, leaving it without consideration);

Organization and direct participation of the director of the branch and deputy directors in the admission of applicants at the university on the issues of appeals from individuals and legal entities, as well as field meetings with the involvement, if necessary, of responsible employees of applicants in accordance with the authority to draw up and draw up protocols for receptions, meetings and receptions, holding them control;

If, as a result of a violation of his rights, freedoms and legitimate interests, an individual or legal entity by sectoral departments and centers, faculties and departments, educational institutions subordinate to them caused material damage or moral damage, in accordance with the procedure established by law, compensation for damage or compensation for moral damage;

Preparation of a report to the director on the activities of the department.